Support
Use this page for transcription, import, card saving, sharing, and purchase restore issues.
Transcription unavailable
Check network access to the configured global endpoint. The China and global endpoints can be configured separately.
Video import
The app extracts audio locally before upload. Long videos may take time to extract, but the full video should not be uploaded.
Saving cards
Allow photo add permission in iPhone Settings. Multi-page cards are saved in batch.
Mail setup
Add an account in iPhone Settings → Mail → Accounts. The app copies the email draft when Mail cannot open.
Contact
support@hotpig.com.cn